Green Oakleaf Organic +- 200 gram

6 EASY STEPS TO PLACE AN ORDER AT THE ORGANIK SHOP

Step 1: CHOOSE YOUR PRODUCT & CHECK PRODUCTS INFORMATION

• Click on the products which you want to buy
• Check product descriptions
• Click ADD TO CART

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• Click to the icon "cart" on the top right side to see your order and then click to "Proceed to checkout" to proceed

Step 2: CONFIRM SHOPPING CART

• Check Cart details, select product quantity
• Click “Update your card” to update the total price
• Choose “Continue to Shopping” if you want to order more items

Step 3: ENTER YOUR INFORMATION

• Enter required information include: name, email, phone number, address, delivery time in both Billing Address part and Shipping Address part. Your notifications will be sent to this email or this phone number.

Step 4: CHOOSE PAYMENT METHODS

• Select your payment methods (COD or Payment through VNPAY gateway or Bank Transfer)

• Optional: Enter coupon code (if any). The price will be updated if successful.

Step 5: PLACE YOUR ORDER

• Confirm your order Summary and delivery information

• Click to the box: "I've read and accept the terms & conditions"
• Click “Proceed to checkout” to finalize the purchase.

Step 6: RECEIVE ORDER CONFIRMATION

• Note your order number for future order tracking. This order confirmation will also be sent to you via email or SMS
• Click “Continue to Shopping“ to shop for more items.

DELIVERY POLICY  

Free delivery is offered with the following conditions:

• Order is over 500.000 vnd in HCMC

Delivery Fee

• Shipping Fee within HCMC is 30.000 vnd
• Shipping fees are calculated based on the weight, dimension and the place of delivery. In cases where shipping fees are not automatically calculated through the website, Organik will contact the customer and get their agreement for the shipping fee before arranging the delivery of goods

Delivery Time

• Organik will always try our best to deliver on time, as customers’ request. In cases of unexpected incidents, customers will be informed of any changes in delivery time. Delivery time differs depending on geographical location.

1. How do I place an order?

For full instruction, please read 6 easy steps to place an order at The Organik Shop

2. I have ordered and confirmed payment with The Organik Shop. What should I do next?

Once your order has been verified, we'll take care of everything for you. All you have to do is wait for your package to be delivered.

3. Why sometime I could not find the button to finalize the purchase?

There have some reasons which make the button to finalize the purchase did not appear.

• Minimum requirement at The Organik Shop is 200.000 vnd per order. So, if your order below 200.000 vnd, the button "Proceed to checkout" will not appear.
• If you add to card the item which is out of stock, the "Proceed to checkout" will not appear.

• If you don't click to the checkbox: I've read and accept the terms & conditions ​ ,the "Proceed to checkout" will not appear.

4. How can I order without an account on The Organik Shop website?

You can absolutely order on The Organik Shop without an account:

• Choose the product you want and proceed to checkout
• Enter your delivery information and choose your payment method
• Place your order
• We encourage you to create an account to get updated with Organik's latest and attractive promotions, plus to have your information and order history saved for your best online shopping experience.
• NOTE: The next time you try to place an order using the same email address, you will be prompted that an account already exists under your email address. This is for the account that was automatically generated for you when you first placed an order as a guest. In this way, you have your information and order history saved for your best online shopping experience.
• To access your account, click on the "Lost your password" link and an email will be sent to you containing your password. Log-in at www.organik.vn using this password and place your order.

5. Can I call The Organik Shop to place an order?

• We can assist you to place your order over the phone or mail if your preferred payment method is Cash On Delivery (COD).
• If in any situation you cannot place an order online, please contact our farm via hot line: 0914.870.076 or email: [email protected], we will be more than happy to assist you.

6. How to remove an item in your shopping cart?

To remove an item in your shopping cart, you can:

• Click on the Cart icon on top of Organik page to go to your shopping cart
• Click on the "X" icon
• Your cart will be updated and that item will be removed.

7. Will I receive any order confirmation after placing an order?

• An order confirmation with order summary will be sent to you through email or SMS right after you have placed your order.
• We will also send email or SMS notifications to keep you updated frequently on your order status.

8. Do you ship in Europe or USA?

We do not deliver in Europe or USA. We only ship in Vietnam and South East Asia upon request  with a large amount.

9. Why don’t you have more organic vegetables?

Many customers want to buy only organic vegetables. There are several reasons why we don’t have a complete line of organic vegetables. For one thing, we are Vietnam’s only certified organic grower. Our small farm cannot produce all the varieties customers want. However, things should improve in the future.

10. Why do you use net bags to pack my order?

Net bags are more environmentally friendly. Organik asks you to return the net bags with your next order so we can use them again. Some customers prefer plastic bags instead of net bags. They say it is easier to store vegetables in plastic bags. However, plastic bags take 500-1,000 years to break down or degrade.

11. Why don’t you use paper bags in deliveries like you have in your shop?

Your bags are packed in Dalat and sent to HCMC in foam boxes with ice so we cannot use paper.

12. Are all the vegetables you sell organic?

Not yet. We are working hard to increase the number of organic products we sell, especially vegetables, it’s due to difficulty to find suitable lands. To help you the organic vegetables available on this website are clearly marked.

13. What does it mean when a product is labeled Natural?

Natural foods are foods that are minimally processed. Natural foods do not include ingredients such as refined sugars, refined flours, milled grains, hydrogenated oils, sweeteners, food colors, or flavorings.

14. I’ve heard about Arlene’s Kitchen. What is it and what is produced in this kitchen?

A taste of home. Something local. One of a kind. These are the sentiments behind a new product line called “Arlene’s Kitchen”. Arlene Fast, one of Organik’s behind the scenes players has opened her kitchen and her culinary experience to a new adventure: This it preparing homemade, local and unique breads and pickles for sale on Organik Online and at the Organik Shop. Helping Arlene with the baking and pickling is Ms Ly Xuan Phuong.

15. How is the calculation for weight for fruits, vegetables and meats?

One order of fruits, vegetables or meats has been assigned an average weight and cost. We try to pack for you the closest possible weight. If the difference is a lot, please expect a phone call from us to verify your order.

16. Why do we pack vegetables & fruits in plastic?

Because our shop and our farm are Haccp, Gap & Organic certified. To comply with regulations, all the vegetables to be certified needs to be pack and sealed before leaving the sterilized processing area. It reduce contamination risk during the Transportation from our farm in Da lat to our shop, but also during the storing in the cold room or in the shop because customers at the Organik Shop are free to select and pick the veggies themselves. 

17. Are there any way to return the plastic tray or do not want to use plastic for the food?

Yes, of course. Customers who order online can choose the option “I don’t want any plastic or packaging for my vegetables and fruits order” when they place an order, then we will use paper bag to pack the food and ship.
Also, customers can return the plastic packaging to our shop to re-use or we can collect next time we deliver.
We are also selling vegetables garden baskets (different size for different budget) and we absolutely do not use the plastic in these garden baskets.

18. How do I pay with my debit card/credit card?

Please follow these steps:

- After choosing the products which you want to buy, fill out the information, choose the payment method: "Payment through VNPAY gateway (Credit/Visa/Master/JCB/Debitcard) as the picture below:

- After check your "Cart information",  click to "I've read and accept the term & conditions", then click to "Proceed to checkout" as the picture below:

Select your bank: local ATM card or international card as the picture below:

If your card is debit card or local ATM:

If your card is credit card: